Welcome to the Grand Orlando Resort at Celebration. During this difficult time, our team is committed to offering you a safe and comfortable stay, as the safety and wellbeing of our guests and associates are of paramount importance. Some of our services may have changed to maintain a safe environment for you and our staff, but our hospitality will forever remain intact.
Due to Local, State, and Federal directives, we ask that you maintain appropriate social distancing with other guests and the staff of the hotel.
For the safety of our guests and staff, and consistent with Centers of Disease Control and Prevention (CDC) guidance, we ask all persons who believe they may have COVID-19, or who are awaiting test results for COVID-19 to refrain from checking into the hotel until they are cleared by a medical professional. If you are required to quarantine or if you test positive for COVID-19 during your stay at the hotel we request you quarantine in your room and immediately contact the hotel management to discuss next steps.
- Regularly scheduled housekeeping services have been suspended to limit potential exposure. Please contact the front desk if you request to have fresh linens and amenities delivered to your room. These items are also available at the front desk if you wish to stop by to retrieve them.
- If you have trash to be picked up please leave your trash can outside your door prior to 9:00 am and our staff will retrieve and leave you a new liner with your trash can.
- If at any time a staff member is requested or required to enter your guestroom for maintenance issues we will require all guests to vacate the room for a minimum of three hours prior to service.
For you enjoyment, we do have both of our pools available as well as the hot tubs, tennis court, gym, and basketball courts available. The pool chairs are in small groups away from each other so you are able to enjoy yourself while still respecting 6 feet of social distancing.
We have made these adjustments for the health and safety of our guests and team members. We appreciate your understanding during these uncertain times. It is our hope that we will have you back as our guest in the future when we can showcase the true hospitality of our team. Please feel free to contact me if I can be of further assistance.
Stay Healthy and Stay Safe,
Grand Orlando Resort Staff